The recent changes regarding consumer laws have been pretty well documented. Various media outlets have covered the legislation and news of the changes are being passed on by word of mouth.
October 1st 2015 witnessed the implementation of new consumer protection measures that hand a wealth of benefits to customers. Existing rules and regulation have become a lot clearer and understandable. The update to the Consumer Rights Act brings with them key changes to ecommerce businesses and consumers.
If there is not a price clearly stated or agreed, only a suitable fee may be charged for any products. Substandard services can give the customer the right to repeat services and claim reductions, refunds and even compensation.
The Consumer Rights Act does not cover business to business transactions as it focuses on consumers primarily. There may be situations where business to business purchases may be used for personal reasons and therefore may be considered eligible for the changes.
The Consumer Rights Act 2015 is available in full, along with many questions and answers for consumers and retailers on the Citizens Advice website: https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/the-consumer-rights-act-2015/
As an SEO Executive at Kumo since 2015, Tieece oversees the planning and implementation of digital marketing campaigns for a number of clients in varying industries.
When he's not crawling sites or checking Analytics data, you'll often find him (badly) singing along to music that nobody else in the office is in to.
Tieece holds a number of digital marketing accreditations including Google Partners qualifications.