Blog

As 2026 begins, brands face a rapidly evolving digital landscape that’s shaped by AI-driven personalisation. It helps to shift social platforms and is aimed at consumers who expect authenticity at every touchpoint.  Whether you’re a startup looking to stand out or an established business that’s ready to modernise, the new year offers the perfect moment […]

The weeks following the festive period can be one of the busiest and overwhelming times of the year for customer service teams. With gift returns, exchanges and post-Christmas queries piling up, businesses must be prepared to handle the surge efficiently. A smooth returns process not only protects your brand reputation, but it also strengthens customer […]

The festive period can feel like a quiet period for some industries, which is why you need to make every effort to stand out from the crowd. Budgets are closing, sales cycles are slowing down and decision-makers are starting to put their ‘out of office’ on. However, at Christmas, there’s a powerful opportunity that’s presented […]

The Christmas season presents one of the biggest opportunities of the year for businesses to strengthen relationships with their most loyal customers. Amid the festive rush, taking time to slow appreciation can significantly boost retention, increase customer lifetime value and develop a stronger emotional connection with your audience.  Whether you run an online store, a […]

The festive season is one of the most profitable, busy and competitive times of the year for most businesses, regardless of the industry or sector you work in. While consumers will be constantly looking for the right gifts, deals and festive experiences on the run-up to the big day, brands have a golden opportunity to […]